Terms of service
Last Updated: August 4, 2026
Welcome to Aunex (“we,” “us,” or “our”). By accessing or using our website at aunexusa.com and purchasing our audio hardware products, you agree to be bound by these Terms of Service. Please read them carefully before using our services or making a purchase.
1. General Conditions & Eligibility
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion for any violation of these terms.
2. SMS & Mobile Messaging Terms (10DLC Compliance)
Program Description: By subscribing or opting in to receive text messages from Aunex, you agree to receive automated and two-way transactional SMS communications, including customer support responses, technical assistance, order confirmations, shipping updates, and account notifications at the mobile phone number provided. Consent to receive text messages is not a condition of purchasing any goods or services.
Message Frequency & Rates: Message frequency varies depending on your interactions with our support team and transaction activity. Standard message and data rates may apply according to your mobile carrier plan.
Opt-Out Instructions: You can opt out of the SMS service at any time. To stop receiving text messages, reply STOP to (424) 423-6649. After sending STOP, you will receive one confirmation text message verifying that you have been unsubscribed. No further messages will be sent unless you re-subscribe.
Support & Help Instructions: For help or questions regarding our SMS service, reply HELP to (424) 423-6649 or email customer service at info@aunexusa.com.
Carrier Liability Disclaimer: Mobile carriers are not liable for delayed or undelivered messages. Aunex is not responsible for any delays or failures in the transmission or delivery of text messages.
3. Product Specifications, Pricing & Availability
We strive to accurately display product specifications, colors, and technical details for our amplifiers, speakers, and audio accessories. However, technical specifications are subject to improvement and change without prior notice. Prices for our products are subject to change without notice, and we reserve the right to modify or discontinue any product or service at any time.
4. Billing & Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We reserve the right to refuse or limit any order you place with us, including orders placed under the same customer account, credit card, or shipping address.
5. Product Warranty & Returns
Product purchases, warranty claims, and returns are governed by our official Warranty Policy and Shipping Policy. Unauthorized alterations, improper installation, or misuse of products may void applicable warranties.
6. Intellectual Property
All content on this site, including text, graphics, logos, images, software, and audio product designs, is the property of Aunex and protected by international copyright, trademark, and intellectual property laws.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Aunex shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use of or inability to use our products or services.
8. Governing Law
These Terms of Service and any separate agreements under which we provide products or services shall be governed by and construed in accordance with the laws of the State of California, United States.
9. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or replace any part of these terms by posting updates to our website.
10. Contact Information
Questions about the Terms of Service should be sent to us at:
- Email: info@aunexusa.com
- Phone: (424) 423-6649
- Mailing Address: 970 Sepulveda Blvd, #133, Harbor City, CA 90710, US