Privacy policy

Last Updated: August 4, 2026

Aunex (“we,” “us,” or “our”) operates the website aunexusa.com and provides lab-verified audio amplifiers, speakers, and accessories. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website, purchase products, or interact with our customer support and messaging services.

1. Mobile & SMS Data Privacy (10DLC Compliance)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.

When you opt in to receive SMS messages from Aunex, your mobile phone number and communication details are collected and used strictly for customer care, two-way technical support, shipping notifications, order updates, and account alerts.

Message frequency varies based on your support requests and transaction activity. Standard message and data rates may apply. You may opt out at any time by replying STOP to (424) 423-6649. For support, reply HELP or contact our team directly.

2. Information We Collect

We collect personal information necessary to fulfill orders, provide technical assistance, and maintain your account:

  • Contact Information: Name, shipping address, billing address, phone number, and email address.
  • Financial & Payment Information: Credit card, debit card, or payment details processed securely through our payment gateways.
  • Transaction Details: Order history, shipping tracking numbers, product registrations, and support ticket history.
  • Technical & Usage Data: IP address, device type, browser settings, and automated usage cookies to support site functionality.

3. How We Use Your Information

We use your information solely for legitimate business operations, including:

  • Processing and fulfilling purchases, returns, and exchanges.
  • Communicating order confirmations, tracking details, and support inquiries.
  • Verifying warranty registrations and providing technical support.
  • Protecting against fraudulent or unauthorized transactions.

4. How We Disclose Personal Information

We do not sell, rent, or lease your personal information. We disclose data only to trusted service providers necessary to operate our business (e.g., payment processors, web hosting platforms, and logistics carriers).

SMS Data Exception: As stated in Section 1, text messaging originator opt-in data and consent are strictly excluded from all third-party disclosures and will never be shared, leased, or sold to marketing partners or external entities under any circumstances.

5. Data Security & Retention

We maintain administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, loss, or alteration. We retain your personal information only as long as necessary to manage your account, provide products, fulfill warranty obligations, or satisfy legal requirements.

6. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access or request a copy of the personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request the deletion of your personal data, subject to legal and transactional retention requirements.
  • Unsubscribe from email marketing via the "Unsubscribe" link in promotional emails.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

  • Email: info@aunexusa.com
  • Phone: (424) 423-6649
  • Mailing Address: 970 Sepulveda Blvd, #133, Harbor City, CA 90710, US