Before You Ship Anything
Do not ship anything back to us without an RMA number. Items received without an RMA number will be refused at the customer's expense. Once your claim is reviewed, we'll email you an RMA number along with shipping instructions.
Proof of Purchase Required
A copy of your original receipt or invoice is required to process this claim. Please have it ready to send when our team follows up — claims cannot be approved without it.
What You'll Need
- Model & serial number (on the unit and box)
- Purchase date and dealer name
- A copy of your original proof of purchase
- A shipping address for your replacement or repaired unit
- A clear description of the issue
- Photos or video, if you have them
What's Covered
Manufacturing defects in materials and workmanship, under normal use and proper installation, for products purchased through an authorized Aunex dealer.
Authorized Dealer Purchases Only
Warranty coverage applies only to products purchased through an authorized Aunex dealer. If you're not sure where your product was purchased, submit your claim anyway — our team will verify your dealer and follow up if anything is needed.
What's Not Covered
- Burnt voice coils
- Water damage — AMX Series amplifiers and other products specifically designed and rated for marine use are covered for water exposure consistent with their rated environment, provided they were properly installed and sealed; submersion beyond rated limits or damage from improper installation is not covered
- Incorrect wiring or installation
- Damage from use outside the product's rated specifications
Shipping Responsibility
If your product is found to be defective under warranty, you are responsible for shipping it to us, and we will cover the cost of shipping your replacement or repaired unit back to you.
If your product is found to have no issue, or the issue is not covered under warranty, you are responsible for shipping costs both to us and back to you.
International Customers
This claim form is for customers in the United States. If you purchased your Aunex product outside the USA, please contact the retailer you bought from — authorized distributors in your country handle warranty claims directly.
Need Help?
Not sure if your issue qualifies, or have a question before you submit? Reach out to our support team and we'll help you figure out the right next step.
